FREQUENLY ASKED QUESTIONS
We strive to have all floral arrangements, bouquets and gifts delivered in a timely manner. Deliveries are generally delivered in the afternoon.
All orders for same day delivery need to be placed by 1pm. Please advise when ordering if delivery is to a business (especially with non regular business hours), School or Hospital.
If a suburb is not listed in our delivery selection, please contact our store directly as delivery fee and availability will need to confirmed.
Please note we are not currently taking online orders to Bundeena & Maianbar. Please contact the store to order (min. $200 order plus delivery).
Products may vary due to flower availability, especially during busy and high demand periods like Valentine's and Mother's Days. so we may need to substitute, but we will do our best.
Please provide any relevant information that may impact delivery during the online order process (such as contact number for recipient to a unit or gated premises).
AM/Morning, Express or urgent deliveries may be available for an additional delivery surcharge. Please contact the store directly on (02) 9527 2991 as this service is not available in online purchase process.
We are closed Sunday's and Public Holiday's and as such do not deliver on these days (ex. Mother's Day of course).
TERMS & CONDITIONS
We aim to provide beautiful bouquets and arrangements as selected on our website however, due to seasonal availability or quality standards flower varieties at different times might have substitutions. You are welcome to call us before processing your online order and we can advise of the season's best quality available on the day. We will endeavour to keep your order as close to the original as possible.
If you need to cancel your online or phone order for whatever reason, we require 24 hours' notice. Short or last minute notice may result in transaction being withheld with funds able to be used as store credit for future orders. As we understand our circumstances often change, please call us to discuss the situation and we will accommodate on a case by case basis.
Our promise is to always offer the best prices with the highest quality flowers and gifts.
We strive for customers and recipients 100% satisfaction with each and every order. If you are not entirely happy with our service, quality of flowers or gifts delivered, please notify us within 48 hours of delivery and provide a photo, and we will happily discuss replacement or store credit. Should this ever happen please contact us via email, including a photo at email@example.com or call (02) 9527 2991 immediately.
Our promise is to continue providing the best customer service so you can continue to shop with confidence.